Welcome to Fashion Underwear’s FAQ! We’re committed to size inclusivity and global fashion accessibility. Below you’ll find answers to our most common questions about our lingerie, swimwear, and activewear collections.

About Our Products

What size ranges do you offer?
We proudly offer extensive size inclusivity with specialized categories including A Cup, B-C Cup, D Cup, DD Cup, and E Cup bras, plus a range of bottoms and one pieces to match every body type.
What types of products can I find at Fashion Underwear?
Our collections include:
  • Lingerie (various cup sizes)
  • Swimwear (one pieces, boardshorts, rash guards)
  • Activewear (racer briefs, bottoms)
  • Accessories (hats)
  • Outerwear (jackets)
  • Kids and Men’s collections
How do I choose the right size?
We recommend consulting our detailed size charts available on each product page. For bras, measure your band size and cup size according to our fitting guide. If you’re between sizes or need personalized advice, email our fit specialists at [email protected].

Ordering & Account

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can track your package directly through the carrier’s website (DHL, FedEx, or EMS depending on your shipping method).
Can I modify or cancel my order after placing it?
We process orders quickly to get your fashion essentials to you promptly. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

Shipping & Delivery

Where do you ship?
We ship globally to most countries (excluding some remote areas in Asia and other regions). During checkout, you’ll be able to see if we deliver to your location.
What are my shipping options?
We offer two convenient shipping methods:
  • Standard Shipping ($12.95): Via DHL or FedEx, arriving 10-15 business days after dispatch
  • Free Shipping (orders over $50): Via EMS, arriving 15-25 business days after dispatch
All orders take 1-2 business days to process before shipping.
Do I need to pay customs fees?
Customs and import duties vary by country and are the responsibility of the recipient. These fees are not included in your order total and may be required upon delivery. We recommend checking with your local customs office for estimates.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unworn, unwashed, with tags attached, and in original packaging. For hygiene reasons, certain items may not be returnable.
How do I initiate a return or exchange?
Email our customer care team at [email protected] with your order number and details about the item(s) you wish to return or exchange. We’ll provide instructions for your return.
When will I receive my refund?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. Shipping costs are non-refundable unless the return is due to our error.

Contact & Support

How can I contact customer service?
Our dedicated customer care team is available via email at [email protected]. We typically respond within 24 hours during business days.
What are your business hours?
Our customer service team is available Monday-Friday, 9am-5pm EST. Emails received outside these hours will be answered the next business day.
Where is Fashion Underwear located?
Our headquarters is located at:
97 Lincoln Street, Fitchburg, US 01420
Though we operate as an online retailer serving customers worldwide.

Didn’t find the answer you were looking for? Our fashion experts are always happy to help! Email us at [email protected] and we’ll assist you with any questions about our products, sizing, or policies.